Simplified Hiring & Exceptional Customer Experience

DISA Global Solutions and TriNet believe in providing advanced services that help save both time and money. DISA is a leader in pre-employment screening and substance abuse testing technology, and you now have access to discounted pricing and quick and easy setup. We help you simplify the hiring process, so you can spend more time on your business.

Additionally, you can always expect an excellent customer experience! DISA was ranked #1 for customer experience and overall satisfaction for background screening providers in HRO Today’s annual industry survey.

Frequently Asked Questions

Please choose the category below that best describes how we can help you.

To log in to your DISA account, click on this link or paste it into your browser: Please enter the credentials sent to you via email upon account setup. If you aren’t sure what your password is, please select “Forgot Password” and enter your email address; we will email you reset instructions. If you are still having trouble, please contact Client Care.

Your password may not work for a variety of reasons:

1. Your password may have expired. If this is the case you will need to reset your password through the Forgot Password process on the login page:

2. Your computer has cached a password. To fix this, navigate to your web browser's History section and clear your cache and history. Once completed try your password again.

3. Our passwords are case sensitive; please double-check your entry and confirm that your caps lock is not on. We are here to help if you continue to have issues with your password - simply reach out to our Client Care Team.

Every TriNet client is set up with FCRA compliant and TriNet-approved packages. Please learn more about your available packages here. At this time, additional packages cannot be added. Packages changes will reviewed by TriNet and Global HR Research on a periodic basis.

Please contact the Customer Support team using the form below, or via email or phone at:, 877.827.4631, option 1.

Upon initiating your first order, your account will be credentialed and then contracted. For your convenience, you may initiate orders while that process is underway, but they will be placed on hold until you’ve signed your contract. At that time, any orders you’ve placed will be released for processing. You can view your On Hold orders within your All Orders dashboard.

Navigate to the Orders Not Submitted section of your dashboard and open the order for your candidate. Locate the Actions button on the top right-hand side of the order and click the Resend Candidate Email link. Learn more about Navigation and Candidate Orders using the training material located in the Training Material section.

Read more about Global HR Resources Platform Migration here.

  • Additional Counties and Court Fees:

    Some counties or courts may charge a fee, which are not included in the base price of the package.

  • * While DISA tries to secure verifications through direct sources, some verifications are only available through a Third-Party site. These sites do charge additional fees to obtain the requested information and are not included in the base price of the package.

  • * Click here for a list of the most recent passthrough fees.

New York City Fair Chance Act Compliance

Frequently Asked Questions

Please choose the category below that best describes how we can help you.

The New York City Fair Chance Act is one of the most restrictive and complex local laws regulating when and how employers can use criminal history generally and perform criminal background checks on their job applicants and employees.

In addition to requiring that criminal history not be mentioned or obtained until AFTER a conditional offer of employment, the law contemplates that employers perform a criminal background check separate from all non-criminal information.

With a quick account update request, DISA can configure your ordering options to separate the packages into Non-Criminal and Criminal packages. This will allow you to order accordingly in compliance to the NYC Fair Chance Act. For more information on the Fair Chance Act requirements click here.

Requesting the account update is easy! Click here and fill out the Customer Support Form with your request. A member of our support team will assist you with the update.

Due to the NYC Fair Chance regulation orders will need to be managed through a manual order (a.k.a DISAScreen Standard Order) and not through Candidate Experience. You will be responsible for acquiring the proper Disclosure and Authorization for the corresponding package (Non-Criminal vs Criminal). Sample NYC Pre- and Post-Offer Disclosure and Authorization forms can be found in the “Sample Forms” section.

Currently, DISA does not support the Pre-Adverse & Adverse Action process pursuant to the NYC Fair Chance Act. This responsibility will remain with you as the hiring end user to initiate the proper letters in accordance with the FCA and your legal counsel.

Contact Customer Support

Background Check #:
Support Case #: