By now, you’ve heard the news, “Global HR Research, a DISA company, earns top spot for pre-employment background screening in HRO Today’s national survey.” That’s right, GHRR’s number one. After being recognized for the past twelve consecutive years — an impressive accomplishment and honor in itself— enterprise HR leaders from across the country have ranked GHRR highest above all in customer satisfaction.

But wait. What was that? I can imagine your eyes rolling as you read this.

Nothing tests an HR person’s patience more than hearing a provider toot their own horn. However, in this instance, being at the top of HRO Today’s list is worth celebrating. The Baker’s Dozen Customer Satisfaction Rankings is a critical benchmark measurement that provides HR leaders with independent validation compiled from their peers. It’s an important distinction from other awards. And that’s why you should care.

This ain’t no Yelp review

For over two decades HRO Today’s Baker’s Dozen has been recognized by human resource departments throughout the country as a leading indicator of best-in-class pre-employment services based on buyers of these services. Every year HRO Today reaches out to over 180,000 human-resource decision-makers for their survey of background screening, drug testing, and occupational health services providers. It’s worth noting that participation is 100% voluntary, meaning that managers and executives must take time out of their busy schedules to complete over 30+ questions ranking everything from service quality to breadth of service to depth of expertise. HRO Today then validates these responses and uses algorithms to curate and quantify the customer satisfaction ranking among the top providers in the country.

Better by every measure

“This survey is especially meaningful because it is the only national ranking that relies exclusively on direct feedback from actual clients,” said Revell Fraser, chief client officer for GHRR. “Thanks to HRO Today’s Baker’s Dozen, we know that being responsive and providing a high degree of certainty resonates with our clients. So, we try to maintain that focus, whether we’re answering a simple inquiry, chasing down a complex criminal or drug testing issue, or helping a client navigate compliance requirements.”

Brandon Phillips, GHRR founder, and chief revenue officer provided additional context. “This first-place ranking highlights the strategic investments we’ve made in developing new products and services, creating better processes to meet the needs of our customers and technical integrations with nationally recognized human capital management and applicant tracking platforms. We’re clearly on the right track and excited to continue doing more.”

Added Revell proudly, “This esteemed recognition reinforces the quality of our screening services delivered by our multi-state teams of expert account managers, customer service, operational, and screening support representatives. Whether you have 100 employees or 100,000, everyone at GHRR understands the complexities caused by changes in the workforce and the dynamic environment of regulatory, safety, and compliance issues. Most importantly, this qualifies our value of providing good service in building long-term relationships with our clients."

Now if that didn’t get your attention, consider these:

  • 100% of our teams are US-based
  • Our reporting has a 99% accuracy rate backed by a quality assurance program
  • GHRR answers over 90% of all calls in less than 60 seconds and resolves over 70% of all inbound emails with a single response
  • Customer retention is still 98.6%
  • Candidate-level data is locked with bank-grade security SOC2 Type 2 Certification
  • Our mobile platform is designed for on-demand access: anytime, anywhere, and on any device
  • We are accredited by the PBSA

To be clear, we’re ranked higher than your current provider.

That statistic alone should get you thinking. But what would partnering with the #1 ranked pre-employment screening provider mean for your team? How could GHRR’s better intelligence, technology, and teams benefit you? Regardless of where you are in your pre-employment screening review process, you owe it to your team, your candidates, and your sanity to at least schedule a chat with a GHRR expert.

Note: these rankings were finalized as of 11/20/2022. Rankings subject to change annually. To review the full survey results, click here.


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