If a consumer identifies information on our consumer report that they believe is incomplete, inaccurate, or outdated, it may be reported to Employment Screening Services (ESS) for reinvestigation. The dispute investigation process may take up to 30 days, depending on the information being disputed. Information that has been verified as accurate will continue to be reported. Under federal law, adverse information is generally considered outdated if it is older than seven years, although criminal convictions can be reported no matter how old they are – there are some exceptions to this general rule, which will be documented in the report.
Please be aware: ESS does not make the employment or tenancy decision, and we do not know the reasons why an employer or landlord may be contemplating adverse action.
Email Disputes@ghrr.com and include the following information:
Call toll-free at 866-859-0143 and ask for one of our Dispute Specialists. Please be prepared to confirm your identity by providing your full name, date of birth, and Social Security Number over the phone.
Please note: ESS handles disputes with the consumer only. We cannot allow spouses, parents, adult children, guardians, relatives, or friends to manage or participate in the dispute process unless the consumer himself/herself is also present on the telephone call.