If a consumer identifies information on our consumer report that they believe is incomplete, inaccurate, or outdated, it may be reported to DISA Global Solutions, (formerly GHRR) for reinvestigation. The dispute investigation process may take up to 30 days, depending on the information being disputed. Information that has been verified as accurate will continue to be reported. Under federal law, adverse information is generally considered outdated if it is older than seven years, although criminal convictions can be reported no matter how old they are – there are some exceptions to this general rule, which will be documented in the report.

Please be aware: DISA does not make the employment or tenancy decision, and we do not know the reasons why an employer or landlord may be contemplating adverse action.

To dispute the results of your background screening report, please complete this form: