Our award-winning support teams go above and beyond standard employment screening service to give you an all-around better experience.
It’s not enough that our service teams are recognized as being among the industry’s best. It’s not just that all GHRR teams are 100% U.S.-based. And it’s definitely about more than who delivers your reports.
When we talk about our better teams, we’re talking about full-service customer support that anticipates your needs at every juncture. Experts, ready to do whatever it takes to deliver the experience and results you deserve. The best and the brightest, managing every aspect of your screening process so you can focus on the rest of your to-do list. It’s time to see what better teams can do for you.
Let’s be honest—you wouldn’t be here if you were content with your current employment screening provider. So what's broken? Select any two of these common gripes to see how our teams can work better for you.
"I need faster turnaround times without sacrificing accuracy."
"I need customer support that's actually supportive."
"I need our screening workflows to work the way we work."
"I need better transparency throughout my employment screening."
"I need more reliable background check reports."
If a 360-degree approach to service seems unusual for an employment screening provider, that’s because it is. Our teams are uniquely designed to eliminate any gaps in service and work collaboratively to give you ongoing support in the RFP phase and your day-to-day business.
From day one, your Account Management Team is here to answer your questions and address any concerns. We get to know you and your business, so you get the personalized service you deserve.
Our team of technical experts makes your transition to GHRR smooth and seamless. They handle the turnkey implementation and system configuration, ensuring that our solution optimizes your background screening process to achieve higher levels of performance and compliance. The result: your new experience delights your users and candidates while reducing time to talent.
As the only Top 4 provider with its own proprietary screening platform, we have an in-house Platform Support Team that maintains and regularly updates our technology. These engineers and developers are dedicated to making sure everything’s working—when you need it and how you need it.
When you think of background checks that uncover criminal activity, you’re thinking of this team. Our Criminal Team searches national, federal criminal indices, utilizes state police records of arrests and prosecutions and dives into local courthouses to locate criminal cases in no time at all.
These are the fact checkers and digital detectives. Our Verifications Team can check everything from employment history, education, and certifications to Social Security numbers to social media.
From drug tests to occupational health screenings, this team knows all the latest requirements and regulations. They also work with partner clinics to ensure that all processes, procedures, and reports are up to date and up to snuff.
Say hello to our in-house team of lawyers and compliance specialists who live and breathe everything related to the Fair Credit Reporting Act. They’re dedicated to assuring our background checks are up-to-date, complete, and accurate. Compliance also partners with client care to bring the most current educational information to keeping customers informed on current compliance topics and trends.
When there’s a question, our Client Care Team is ready to answer the call. Client Care provides support to anyone on your team, as well as your candidates, your applicants, and your employees.
You may not talk to our Premier Care Team every day, but they’re always on top of your needs. In tandem with your Account Management Team, Premier Care works closely with large clients that may have more complex needs to make sure everything from the accuracy of your reports to the quality of your data is exactly what you need.
From day one, your Account Management Team is here to answer your questions and address any concerns. We get to know you and your business, so you get the personalized service you deserve.
Our team of technical experts makes your transition to GHRR smooth and seamless. They handle the turnkey implementation and system configuration, ensuring that our solution optimizes your background screening process to achieve higher levels of performance and compliance. The result: your new experience delights your users and candidates while reducing time to talent.
As the only Top 4 provider with its own proprietary screening platform, we have an in-house Platform Support Team that maintains and regularly updates our technology. These engineers and developers are dedicated to making sure everything’s working—when you need it and how you need it.
When you think of background checks that uncover criminal activity, you’re thinking of this team. Our Criminal Team searches national, federal criminal indices, utilizes state police records of arrests and prosecutions and dives into local courthouses to locate criminal cases in no time at all.
These are the fact checkers and digital detectives. Our Verifications Team can check everything from employment history, education, and certifications to Social Security numbers to social media.
From drug tests to occupational health screenings, this team knows all the latest requirements and regulations. They also work with partner clinics to ensure that all processes, procedures, and reports are up to date and up to snuff.
Say hello to our in-house team of lawyers and compliance specialists who live and breathe everything related to the Fair Credit Reporting Act. They’re dedicated to assuring our background checks are up-to-date, complete, and accurate. Compliance also partners with client care to bring the most current educational information to keeping customers informed on current compliance topics and trends.
When there’s a question, our Client Care Team is ready to answer the call. Client Care provides support to anyone on your team, as well as your candidates, your applicants, and your employees.
You may not talk to our Premier Care Team every day, but they’re always on top of your needs. In tandem with your Account Management Team, Premier Care works closely with large clients that may have more complex needs to make sure everything from the accuracy of your reports to the quality of your data is exactly what you need.
“Global HR Research showed us how a true vendor employee background check partnership should function. . . . We’re seven months into our go-live launch and their account management team continues to stay in communication, ensuring our experience remains top notch.”
At GHRR, we don’t believe in silos. Instead, our culture of inclusion encourages cross-team collaboration and ensures everyone is working together to deliver a better screening experience. This helps us anticipate your needs and spot opportunities as they arise. Growing like crazy? We’ll get you additional support, right where you need it. Need to add new services? We’re on it. Thinking about changing ATS providers? We can help with that, too.
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